Matt Hardesty of the Woods Bros Realty Lincolnshire Square office was named Shining Star for April.
His nomination read:
“Matt has helped me repeatedly, and–as a new agent–he has had several conversations with me that were informative and helpful. He also has reviewed my paperwork, when I didn’t know what to turn in, and others were not available. I took him to lunch to ask some marketing questions, and he insisted on picking up his own tab and told me he’d be glad to help me any time. I met Matt when he sent a couple that called regarding his listing to me on a Saturday morning I was on phone duty. He wanted to avoid the dual agency, and, as a result, I made my first sale! Matt is friendly, matter-of-fact, helpful, and well-informed. He’s been a ‘Shining Star’ to me!”
Shining Stars are HomeServices of Nebraska associates, including managers, employees and agents, who help make our company a better place for our customers, clients and for each other. Nominees must exemplify the following:
- The person went out of their way to exceed the HomeServices of Nebraska Standards and best practices.
- The gesture or service was above and beyond normal job requirements or expectations.
- The employee, manager or agent went beyond the call of duty to ensure the needs of a customer, fellow employee or agent.
Anyone is invited to nominate employees, agents or managers who have displayed The Shining Star Spirit. For someone to be recognized, a Shining Star Nomination Form must be submitted by the 15th of every month. *A participant is eligible to win one (1) time per year.
Shining Star Values
Positive Attitude – A positive attitude is focusing on what is useful, beneficial and worthwhile in each and every situation. Your attitude is displayed through your words, actions and facial expressions with your customers and those around you.
Accountable – Accountable is being responsible for your actions and behaviors as they impact customers and those around you.
Responsive – Being responsive is being open to the situation as it occurs and responding in a sensitive manner to meet needs and expectations.
Teamwork – Teamwork is helping each other win and taking pride in each other’s victories. No one person or department alone can provide for the comprehensive needs of our customers. We achieve our goals when working together as a team.
No Excuses – A culture of no excuses acknowledges when mistakes or perceived shortcomings are made and seeks to correct or make right rather than rationalize or justify the problem.
Exemplary – To serve as a model or example of positive action; strive for high performance standards and deliver results. Demonstrate technical competence. Set high standards for self, demonstrating integrity and superior customer service skills.
Responsibility – Responsibility is acting with initiative and understanding that our organization and our customers are depending on us.
Service – Service is everything we do to exceed the needs and expectations of our customers at all times.
Safety – Demonstrate the importance of safety and how it may influence our daily lives.