Jo Deyong, Richelle Miller-Sprouse, Kayla McElroy, Linda Tidball, John Tidball and Jennifer Schuller of the Woods Bros Realty Country Club Plaza office are the Shining Star recipients for the month of August, due to their assistance after the loss of Sales Manager Mary Kuhlmann.
Their nominators said:
“The last couple of months have been very difficult for our office. [Jo, Richelle and Kayla] kept the office functioning, answered questions as they could from agents, people outside the office, and Mary’s family. They all put so many extra hours and did so with great grace while they were grieving as well. Each of the women has their own skills. No one can greet the public, deal with agent drama, and smile like Kayla. No one can answer forms questions, and keep us out of the doghouse like Jo. No one is a better ‘behind the scenes’ worker, flier generator, and decipherer of a CMA worksheet than Richelle. Together they are an incredible team.”
“I would like to nominate Jennifer Schuller and Linda and John Tidball for the Shining Star recognition. In the time prior to and following our loss of Mary Kuhlmann, these 3 devoted friends of Mary’s gave, and continue to give, hours and hours of their time in support of Mary and her family. The 3 Realtors continue to market all of the properties Mary had as active listings at the time of her passing. These 3 wonderful friends have done this out of the goodness of their hearts, with the commissions on the sales of Mary’s properties going to Arlo and the family. They’re receiving no financial reward for these hours of work. It is this kind of dedication to their (our) wonderful friend Mary Kuhlmann that is worthy of recognition as true ‘shining stars.’ ”
Shining Stars are HomeServices of Nebraska associates, including managers, employees and agents, who help make our company a better place for our customers, clients and for each other. Nominees must exemplify the following:
- The person went out of their way to exceed the HomeServices of Nebraska Standards and best practices.
- The gesture or service was above and beyond normal job requirements or expectations.
- The employee, manager or agent went beyond the call of duty to ensure the needs of a customer, fellow employee or agent.
Anyone is invited to nominate employees, agents or managers who have displayed The Shining Star Spirit. For someone to be recognized, a Shining Star Nomination Form must be submitted by the 15th of every month. *A participant is eligible to win one (1) time per year.
Shining Star Values
Positive Attitude – A positive attitude is focusing on what is useful, beneficial and worthwhile in each and every situation. Your attitude is displayed through your words, actions and facial expressions with your customers and those around you.
Accountable – Accountable is being responsible for your actions and behaviors as they impact customers and those around you.
Responsive – Being responsive is being open to the situation as it occurs and responding in a sensitive manner to meet needs and expectations.
Teamwork – Teamwork is helping each other win and taking pride in each other’s victories. No one person or department alone can provide for the comprehensive needs of our customers. We achieve our goals when working together as a team.
No Excuses – A culture of no excuses acknowledges when mistakes or perceived shortcomings are made and seeks to correct or make right rather than rationalize or justify the problem.
Exemplary – To serve as a model or example of positive action; strive for high performance standards and deliver results. Demonstrate technical competence. Set high standards for self, demonstrating integrity and superior customer service skills.
Responsibility – Responsibility is acting with initiative and understanding that our organization and our customers are depending on us.
Service – Service is everything we do to exceed the needs and expectations of our customers at all times.
Safety – Demonstrate the importance of safety and how it may influence our daily lives.